Self-service support for launch buyersOpen account center
Match Day NationCountry colors. Watch parties. Fan gear.

Customer support

Help for orders, delivery timing, returns, and product questions.

Tell us what you need and we will route it to the right place. Most order questions can be handled from your account center.

Find an order

Track delivery or start a return with your order email.

Enter the checkout email, request a 6-digit verification code, then view the orders linked to that inbox. Guest orders are included.

Track order See order status, delivery method, and saved checkout details. Start return Check the return window and prepare the item for review. Report issue Damaged item, wrong item, missing item, or delivery concern. Bulk help Questions for bars, offices, schools, and event groups.

Returns and exchanges

Simple steps after delivery

1Request

Open your order and tell us which item needs a return or exchange.

2Review

Keep items unused and in original packaging when possible.

3Ship

Use a tracked carrier and keep the tracking number until the return is processed.

4Refund

Refunds are issued after the returned item is received and approved.

30-day support window

Standard fan accessories can be reviewed within 30 days of delivery.

Event and hygiene items

Opened face stickers, used party supplies, final-sale products, and customized items may not be returnable.

Damaged or wrong item

Contact us within 7 days with photos of the item, package label, and packing slip.

Quick answers

Common support topics

Where is my refund?

Refund timing depends on return arrival, item review, and your card issuer’s posting window.

Can I cancel?

Orders can usually be canceled before fulfillment. Once packed, we will help with return options.

Package says delivered.

Check the carrier photo, mailroom, front desk, and neighbors. If it is still missing after 24 hours, contact us.

Need it before match day.

Choose ready-to-ship items and use express delivery when the date is close.

Support FAQ

Answers to the questions shoppers ask most before contacting us.

Order lookup

How do I find my Match Day Nation order?

Use the order lookup form with the checkout email and the six-digit code sent to that inbox. Guest orders tied to that email are included in the results.

Returns

When can I request a return or exchange?

Standard fan accessories can be reviewed within 30 days of delivery. Damaged or incorrect items should be reported within 7 days with clear photos.

Delivery issue

What should I do if a package shows delivered but is missing?

Check the carrier photo, mailroom, front desk, and nearby drop-off spots first. If the package is still missing after 24 hours, contact support so we can review next steps.